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CRITERIA service now
Incident and Problem Management 4.8 4.6
Self-Service/Request Fulfillment 4.9 4.1
Process and Workflow Design 4.6 4
Reporting and SLA Management 4.5 3.9
IT Knowledge Management 4.9 4
Ease of Deployment 4.8 4
Timeliness of Vendor Response 5 4.1
Overall Peer Rating 4.9 stars-invgate stars-freshservice


Ratings from

6 Reasons to Choose InvGate

Outstanding Service

In each survey and review, our customers highlight the kindness of our team. We actively listen in order to contemplate their needs in our decisions.


Freedom of Choice

You can choose between a SaaS or on-premise delivery model, perpetual licensing or SaaS subscription pricing model.


Ease of Use

Our technology is as intuitive, and easy to use, as consumer-world apps and services. Enjoy a fast implementation and a very short learning curve!


Multi-Departmental Support

Replace reliance on email, post-it notes and spreadsheets, applying ITSM best practice in all lines of business – such as HR, facilities, and maintenance.


ITIL Alignment

We have the PinkVERIFY certification for four key ITIL processes: incident, problem, and change management, and request fulfillment.


All in One

Workflows, reports, analytics, and all our features are included in the license. There are no hidden or extra costs!

  • Change Management
  • Knowledge Base
  • Analytics
  • SLAs
  • Workflow Designer
  • ITAM Integrations
  • Automations
  • Gamification


  • A solid, easy to use Help Desk system. InvGate Service Desk has allowed us to streamline operations from a mess of undocumented work from multiple channels to a single system. The GUI has an attractive and intuitive design. InvGate releases improvements on a regular, frequent schedule, and their development team takes improvement suggestions and integrates them into the product.

    Tim Bonsoe

    IT Network Operations Manager, CEFCU

  • The ability to customize the product to handle whatever situation our business has is a major pro. It provides a better visual experience for our agents and end users compared with our previous product. It allows the agents to better tell what is happening with a quick view of the dashboards and the tickets assigned to them so they know what they need to work on.

    Brian Whittaker

    Director of IT Support, CareHere

  • The most flexible help desk software ever written. If you can think it, it will do it. InvGate support is phenomenal. "No" and "it can't" are not in their vocabulary. New feature development never ends. We have asked and they have created. One of the best choices we have ever made.

    Jeffrey Uchtman

    Network & Systems Administrator, Columbus Public Schools

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