In each survey and review, our customers highlight the kindness of our team. We actively listen in order to contemplate their needs in our decisions.
Freedom of Choice
You can choose between a SaaS or on-premise delivery model, perpetual licensing or SaaS subscription pricing model.
Ease of Use
Our technology is as intuitive, and easy to use, as consumer-world apps and services. Enjoy a fast implementation and a very short learning curve!
Multi-Departmental Support
Replace reliance on email, post-it notes and spreadsheets, applying ITSM best practice in all lines of business – such as HR, facilities, and maintenance.
ITIL Alignment
We have the PinkVERIFY certification for four key ITIL processes: incident, problem, and change management, and request fulfillment.
All in One
Workflows, reports, analytics, and all our features are included in the license. There are no hidden or extra costs!
Change Management
Knowledge Base
Analytics
SLAs
Workflow Designer
ITAM Integrations
Automations
Gamification
The ability to customize the product to handle whatever situation our business has is a major pro. It provides a better visual experience for our agents and end users compared with our previous product. It allows the agents to better tell what is happening with a quick view of the dashboards and the tickets assigned to them so they know what they need to work on.
Brian Whittaker
Director of IT Support, CareHere
The most flexible help desk software ever written. If you can think it, it will do it. InvGate support is phenomenal. "No" and "it can't" are not in their vocabulary. New feature development never ends. We have asked and they have created. One of the best choices we have ever made.
Jeffrey Uchtman
Network & Systems Administrator, Columbus Public Schools
Excellent tool for IT and for other departments (Not necessarily IT). It is an excellent tool to manage the IT help desk, based on ITIL and a very friendly interface for the manager and end users.
Jorge Reyes
Process Analyst, AB Mauri
Easy implementation with powerful reports and an always ready support team! The support team is one of the most professional with whom I have had to interact
Matias Heluani
Computer Engineering, La Caja
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