|Incident and Problem Management||4.8||4.4|
|Process and Workflow Design||4.6||3.8|
|Reporting and SLA Management||4.5||3.9|
|IT Knowledge Management||4.9||3.8|
|Ease of Deployment||4.8||3.8|
|Timeliness of Vendor Response||5||4|
|Overall Peer Rating||4.9||3.9|
Ratings from June 2019
In each survey and review, our customers highlight the kindness of our team. We actively listen in order to contemplate their needs in our decisions.
You can choose between a SaaS or on-premise delivery model, perpetual licensing or SaaS subscription pricing model.
Our technology is as intuitive, and easy to use, as consumer-world apps and services. Enjoy a fast implementation and a very short learning curve!
Replace reliance on email, post-it notes and spreadsheets, applying ITSM best practice in all lines of business – such as HR, facilities, and maintenance.
We have the PinkVERIFY certification for four key ITIL processes: incident, problem, and change management, and request fulfillment.
Workflows, reports, analytics, and all our features are included in the license. There are no hidden or extra costs!
A solid, easy to use Help Desk system. InvGate Service Desk has allowed us to streamline operations from a mess of undocumented work from multiple channels to a single system. The GUI has an attractive and intuitive design. InvGate releases improvements on a regular, frequent schedule, and their development team takes improvement suggestions and integrates them into the product.
The ability to customize the product to handle whatever situation our business has is a major pro. It provides a better visual experience for our agents and end users compared with our previous product. It allows the agents to better tell what is happening with a quick view of the dashboards and the tickets assigned to them so they know what they need to work on.
The most flexible help desk software ever written. If you can think it, it will do it. InvGate support is phenomenal. "No" and "it can't" are not in their vocabulary. New feature development never ends. We have asked and they have created. One of the best choices we have ever made.