| CRITERIA |  |
 |
| Incident and Problem Management | 4.8 | 4.4 |
| Self-Service/Request Fulfillment | 4.9 | 3.9 |
| Process and Workflow Design | 4.6 | 3.8 |
| Reporting and SLA Management | 4.5 | 3.9 |
| IT Knowledge Management | 4.9 | 3.8 |
| Ease of Deployment | 4.8 | 3.8 |
| Timeliness of Vendor Response | 5 | 4 |
| Overall Peer Rating | 4.9  |
3.9  |
Ratings from June 2019 
In each survey and review, our customers highlight the kindness of our team. We actively listen in order to contemplate their needs in our decisions.
You can choose between a SaaS or on-premise delivery model, perpetual licensing or SaaS subscription pricing model.
Our technology is as intuitive, and easy to use, as consumer-world apps and services. Enjoy a fast implementation and a very short learning curve!
Replace reliance on email, post-it notes and spreadsheets, applying ITSM best practice in all lines of business – such as HR, facilities, and maintenance.
We have the PinkVERIFY certification for four key ITIL processes: incident, problem, and change management, and request fulfillment.
Workflows, reports, analytics, and all our features are included in the license. There are no hidden or extra costs!
